Refund policy

Thank you for shopping at Dubai Express LLC, a trusted partner of Tazah Global LLC. We are committed to providing you with a seamless shopping experience and ensuring complete satisfaction with your purchase.

This policy outlines our guidelines and procedures for replacements. By purchasing from our website, you agree to the terms stated below.

1. Replacement Eligibility

✔ Product Condition

At Dubai Elite Store, we take product quality seriously. You are eligible for a replacement if the product you receive is:

  • Incorrect (not what you ordered)

  • Faulty or defective

  • Broken

  • Damaged during delivery

To qualify, the product must be unused and returned in its original packaging, including the original product box and all accessories.

2. Timeframe for Complaints

  • All complaints must be reported within 30 days of delivery.

  • Replacement requests made within 7 days of delivery will be processed free of charge.

  • Requests made after 7 days (but within 30 days) may be subject to replacement handling charges.

Requests submitted after 30 days of delivery will not be entertained.

3. Replacement Process

Step 1: Initiate Your Request

To initiate a replacement, please contact our customer support team within the eligible timeframe and provide:

  • Your order number

  • A clear video showing the issue with the product

In many cases, issues arise due to product usage. Our support team will first guide you through troubleshooting steps. If the product is confirmed to be faulty or damaged, we will proceed with the replacement.

Step 2: Replacement Options

Option A – Return to Warehouse

You will be asked to ship the product in its original packaging (including all accessories) to our warehouse:

Tazah Global LLC
Warehouse # 13, Plot # 4488
Al Sajaa Industrial Area
Sharjah, UAE

Once we receive and inspect the returned product, a replacement will be shipped within 5 working days.

Option B – Scheduled Pickup

We may arrange a courier pickup and replacement within 14 working days.

Please ensure the product is securely packed in its original box with all accessories before the courier arrives.

4. Important Notes

  • ❌ We do not offer replacements for “change of mind.”

  • ❌ We do not offer refunds.

  • Products must be returned in original condition and packaging to qualify.

  • Dubai Express Store reserves the right to reject replacement requests if the product is found to be misused or intentionally damaged.