Shipping policy

Thank you for shopping with Dubai Express LLC, a proud partner of Tazah Global LLC. We are committed to delivering your order quickly, safely, and efficiently.

This Shipping Policy explains our shipping process, delivery timelines, and important details regarding your order.

1. Order Processing Time

  • All orders are processed within 24 hours after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation message once your order has been shipped.

Please ensure your contact details and shipping address are accurate to avoid delays.

2. Delivery Time

Estimated delivery times may vary depending on your location:

  • UAE: 2 working days

  • GCC Countries: 2-4 working days

  • International Orders: 7–15 working days

Delivery timelines are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • We may offer free shipping promotions from time to time.

  • Any customs duties or taxes (for international orders) are the responsibility of the customer unless stated otherwise.

4. Order Tracking

Once your order has been dispatched, you may receive tracking details via SMS or email (if applicable).

If you do not receive tracking information within 3 working days of placing your order, please contact our support team.

5. Delivery Attempts

  • Our courier partners will attempt delivery at the provided address.

  • If the customer is unavailable, re-delivery may be attempted.

  • Incorrect or incomplete addresses may cause delays or additional charges.

6. Delayed or Lost Shipments

While we strive for timely deliveries, Dubai Elite Store is not responsible for delays caused by:

  • Courier service issues

  • Weather conditions

  • Customs clearance procedures

  • Incorrect shipping information provided by the customer

If your order appears delayed beyond the estimated timeframe, please contact our support team for assistance.

7. Damaged Package on Delivery

If your package appears damaged at the time of delivery:

  • Please record a video while opening the package.

  • Report the issue to our support team within 24 hours of delivery.

This will help us process your complaint smoothly.

We appreciate your trust in Dubai Express LLC and are committed to providing a smooth and reliable shipping experience.